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Originally Posted by Soulwatcher
My personal opinion, a custom cPanel skin will go a long way with your customers. It just looks more professional, than the stock cPanel skin.
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You know, normally I'd think that were true -- well actually it is true, however you can't expect that same thought from every customer.
I previously ran a web host, that did shared and reseller hosting. To add value to our offerings I purchased the RVSkin set for every server in our fleet, which came at a pretty penny of $85 per server/year. Not really a big deal though. However I once had one customer who signed up and was immediately setup. They thought the servers were fast, and great, but then filed a charge back. Why? Because he felt the RVBlue Skin as too cartoony, showed a child-like company. Overall the customer was simply acting ridiculous, but with paypal, they still won the chargeback.
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